Privacy Policy
Last updated: March 27, 2026
Information We Collect
When you create an account or use LucidPost, we may collect the following information:
- Account information: Name, email address, password, and organization details.
- Connected accounts: OAuth tokens and account metadata for services you connect (Facebook, Google Ads, GoHighLevel).
- Content data: Social media posts, blog content, images, and other materials you create or upload.
- Usage data: Information about how you interact with our platform, including pages visited, features used, and timestamps.
- Device information: Browser type, IP address, and general location data.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the LucidPost platform.
- Generate and publish content on your behalf through connected third-party services.
- Send notifications about your account, scheduled posts, and approval requests.
- Analyze usage patterns to improve our features and user experience.
- Respond to your support requests and communicate with you.
- Comply with legal obligations.
Data Sharing
We do not sell your personal information. We may share data in the following circumstances:
- Connected platforms: When you connect Facebook, Google Ads, or other services, we share content and data as necessary to perform the requested actions (e.g., publishing a post).
- Service providers: We use third-party services for hosting (AWS), AI generation (Google), and analytics. These providers only access data needed to perform their services.
- Legal requirements: We may disclose information if required by law, regulation, or legal process.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure credential storage, and regular security audits. OAuth tokens are stored encrypted and never exposed through our API. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Export your data in a machine-readable format.
- Withdraw consent for data processing at any time by disconnecting services or deleting your account.
Contact
If you have questions about this Privacy Policy or your data, please contact us at privacy@lucidpost.io.